It can always happen that something is not going quite as planned. We recommend that you first make your complaints known to us by emailing info@evdermia.nl . If this does not lead to a solution, it is possible to report your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. It is also possible for consumers in the EU to report complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet processed elsewhere, you are free to file your complaint via the European Union platform.